Yes, 100%. Every product we sell is sourced directly from authorized distributors and manufacturers. We are an authorized dealer for all brands we carry.
We ship to over 30 countries worldwide including the US, UK, Australia, Canada, Japan, Korea, and all of Southeast Asia. Shipping costs are calculated at checkout based on your location.
Southeast Asia: 5–10 business days. Rest of Asia & Oceania: 7–14 business days. Americas & Europe: 10–21 business days. All orders include tracking.
Yes! Orders over $200 qualify for free shipping to select destinations. Shipping costs for other orders are calculated at checkout.
We accept all major credit and debit cards (Visa, Mastercard, Amex) through Stripe. Bank transfers and other payment methods may be available for certain regions.
We accept returns within 14 days of delivery for unused items in original packaging. Contact us via WhatsApp or email to start the process. Sale and custom items are final sale.
WhatsApp us! Our team are active billiard players and can help recommend the right cue based on your playing style, skill level, and budget. We're happy to chat.
Yes, we offer special pricing for pool halls, clubs, and bulk orders. Contact us directly to discuss your needs and get a custom quote.
Contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or full refund — we handle the claims process with the carrier.
Yes, all SAM Cues products include the manufacturer's warranty. If you need a warranty claim, contact us and we'll handle the process with the manufacturer on your behalf.
Still Have Questions?
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